Shipping (to and from) is provided for the first 30 days from receipt of the machine (*according to UPS tracking information) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been discarded then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.
Factory Defects: We will repair or replace any warranty covered unit at our option within the first 30 days from the date of the order, if we determine it is defective in material and/or workmanship and in need of repair. If the unit cannot be repaired to correct warranty defects within 30 days from the date of the order, we will ask the manufacturer to replace the unit or offer a comparable unit from our own stock. We are required to see the unit first to determine if the problem(s) you are having are covered by the manufacturer's warranty or our return freight cost reimbursement. We will not accept COD returns.
30 day money back guarantee*
If for any reason the qualifying product you have purchased does not fulfill your needs you can return it within 30 days from receipt of the product. Simply call 1-888-873-9822 between the hours of 9:30AM to 5:30PM (Monday through Friday) and 9:30AM to 5PM (Saturday) for a Return Authorization number.
Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Providing your purchase is repacked according to factory specifications and without excess wear there will be no additional restocking fee.
*The 30-Day Return Policy applies to most products sold on our website, with the exception of the following non-returnable items:
- Industrial sewing products
- Items without original packaging
- Sewing cabinets, tables, chairs and inserts
- Software (unless unopened with original factory seal)
- Printed goods (instruction manuals, etc.)
- Repair Parts including bobbin cases, needle plates, foot controls, etc.
Hassle-Free Return Policy*
*Any exchange or return must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. Products returned to us without an RA # will incur an additional $15 handling charge. You can request a return authorization by phone or email within the first 30 days from the date of purchase by calling our Customer Service Department at 1-888-873-9822. Customer Service hours are 9:30AM to 5:30PM (Monday through Friday) and 9:30AM to 5PM (Saturday) Arizona time.
Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full store credit less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before a store credit is given. Certain products may have a restocking fee of 15% or more. This may or may not be indicated on the product page.
Opened: Opened merchandise that can be returned to the manufacturer may be returned for a store credit less a 15% restocking fee or the vendor's restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. Certain products may have a restocking fee of more than 15%. This may or may not be indicated on the product page. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.
These return policies are subject to change at any time.
Low Price guarantee*
Our Factory Direct Prices is among the best on the Internet and we always strive to maintain quality products at the best available prices. If you find a lower price somewhere else, call us toll-free at 1-888-873-9822
*Of course, the competitor must be an authorized dealer and have the product in stock for actual shipment. If you place an order with us during our off hours and are not able to call or email, then please include the phone number or website address where you found the lower price in the comments section of the order. Once we verify the lower price, availability, and dealer status of the competitor, we will adjust our price to meet or beat their price. When comparing prices, availability, shipping and taxes will be included in our price match decision.
All orders are processed through a secure server for your protection. Pricing and shipping times are the same regardless of whether you order online or by phone. To order by phone, simply call us toll free at 1-888-873-9822. Orders can also be placed by mail. Our mailing address is:
Singer Sewing Machine
3716 East Main Street
Mesa, AZ 85205
All questions will be answered promptly and in detail.
By ordering products from our store (online, by phone, or by mail), you are agreeing to our store policies.
Reasons to buy from singersewingmachine.com
- Our goal is 100% customer satisfaction, we strive to make every transaction as smooth as possible, please let us know if we do not meet your standards in any way.
- Incredible History - As one of the largest and oldest family owned and operated sewing machine companies in the USA (based in Arizona since 1977).
- Highly rated member of the Better Business Bureau as well as several other organizations.
- Your order will be filled accurately and shipped promptly as we stock 99% of all product listed on our site at any given time.
- As an authorized Singer Sewing Machine Dealer and Factory Authorized Singer Service Center you know your purchase will be backed up by the manufacturer.
- Our factory direct buying power and sheer volume of business assures you of a low price on all of our top quality products.
- We consistently work with non-profit organizations that assist us in giving back to our local communities .
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, there are no cancellations unless one of your items is on backorder. Changes cannot be made to your order once it is processed. If you want to add to your order, simply place a new order. Call us at 1-888-873-9822 immediately for help if your order contains an error. If you decide to cancel a backordered item and it has already shipped, you must follow the returns procedures stated above.